Responsible Gaming at 99kt
At 99kt, we believe that gambling should always be an enjoyable, controlled experience. Our responsible gaming framework gives every Bangladeshi player the tools, knowledge, and support they need to stay in control — every session, every day.
Our Commitment to Responsible Gaming
Responsible gaming is not an afterthought at 99kt — it is built into the core of everything we do.
99kt is Bangladesh's premier online casino and sports betting platform, and with that position comes a profound responsibility. We are committed to fostering a gambling environment where fun and entertainment remain the primary motivators, and where every player retains full control over their activity at all times.
We recognise that while the vast majority of our players enjoy 99kt purely for recreation, gambling can become problematic for a small number of individuals. Problem gambling is a recognised condition that can affect anyone, regardless of background, income level, or experience. Our responsible gaming programme is designed to protect vulnerable players before a problem develops, and to provide fast, effective support when it does.
Every feature described on this page is available to all registered 99kt players at no cost and with no restrictions. We encourage every player — whether they consider themselves at risk or not — to familiarise themselves with these tools and to use them proactively. Setting a deposit limit before you start a session is not a sign of weakness; it is the hallmark of a smart, disciplined player.
Our Promise to You: 99kt will never pressure any player to increase their deposit limits, continue playing after a self-exclusion request, or ignore a responsible gaming concern raised through our support channels. Player wellbeing always comes before revenue.
Responsible Gaming Tools
Six practical controls available to every 99kt account holder — use them alone or in combination to shape your ideal playing experience.
Set a daily, weekly, or monthly cap on how much you can deposit into your 99kt account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced; increases require a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set time frame. When your cumulative losses hit the threshold, 99kt will automatically pause your betting activity for the remainder of the period, giving you time to reflect.
Cap the total value of bets you can place within a given period. This tool is particularly useful for sports bettors who want to control the pace of their cricket or football wagering without affecting their deposit balance directly.
Take a short break from gambling by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but all betting and deposit functionality is suspended. The time-out cannot be reversed once activated.
Request a long-term self-exclusion of 6 months, 1 year, 3 years, or permanent closure. During self-exclusion, your account is fully suspended, all marketing communications cease, and re-registration attempts will be blocked. This is our most powerful player protection tool.
Enable session duration alerts that notify you every 30, 60, or 90 minutes during an active gaming session. The alert shows your session length, net win/loss for the session, and gives you the option to end the session immediately — keeping you grounded in reality.
How to Access These Tools: All responsible gaming controls are available in your account dashboard under Settings > Responsible Gaming. Changes to limits, time-outs, and exclusions can also be requested directly by contacting our support team at [email protected] or via live chat.
Recognising the Warning Signs
Problem gambling rarely announces itself. Understanding the early warning signs is the first step toward addressing them.
Most people who gamble do so within their means and without experiencing harm. However, for some players, gambling can gradually shift from a leisure activity to something that feels compulsive or unmanageable. The following behaviours are common indicators that gambling may be becoming a problem:
Feeling compelled to keep betting after a losing streak in an attempt to recover lost funds. This cycle often leads to larger losses and increased frustration.
Using funds intended for rent, groceries, bills, or family expenses to fund gambling sessions — or borrowing money specifically to gamble.
Concealing the amount of time or money spent gambling from family members, friends, or colleagues. Secrecy is a significant early indicator of problem gambling behaviour.
Repeatedly attempting to reduce or stop gambling without success. Feeling irritable, anxious, or restless when not gambling or when trying to cut down.
Skipping work, study, family obligations, or social engagements in favour of gambling. Losing track of time during sessions and missing important commitments.
Gambling to escape stress, anxiety, depression, loneliness, or other negative emotions — rather than for entertainment. Using gambling as an emotional coping mechanism.
If you recognise any of these patterns in yourself or someone you know, please take action now. Use the self-exclusion or time-out tools on your 99kt account, and contact our support team at [email protected]. You do not need to be in crisis to ask for help — early intervention is always more effective.
Quick Self-Assessment
Honest answers to these questions can help you understand your relationship with gambling. If you answer "Yes" to three or more, we strongly encourage you to contact our support team or activate a time-out.
Remember: This self-assessment is not a clinical diagnosis — it is a practical reflection tool. Answering honestly is the only way it can help you. If your answers concern you, please do not wait. Contact 99kt support immediately or activate a self-exclusion from your account settings.
Age Restriction Policy
99kt operates a strict 21+ age policy across the entire platform. No person under the age of 21 is permitted to register an account, place a bet, or participate in any gaming activity offered by 99kt. This policy is non-negotiable and is enforced at every stage of the player journey.
Age Verification Process
Every player who registers a 99kt account is required to confirm at the point of registration that they are 21 years of age or older. Before any withdrawal is processed, 99kt conducts a mandatory identity verification (KYC) check that includes confirmation of date of birth through submission of a valid government-issued document — such as a Bangladesh National Identity Card (NID), passport, or driving licence.
If there is any reasonable suspicion that a player may be under the age of 21, 99kt reserves the right to suspend the account and freeze funds pending full age verification. Accounts found to belong to individuals under 21 will be permanently closed and all associated funds voided.
Protecting Minors
We strongly encourage parents and guardians in Bangladesh to use appropriate internet filtering and parental control software on shared devices to prevent minors from accessing online gambling platforms. If you believe a minor has accessed 99kt using your account or has created their own account, please contact us immediately at [email protected]. We will investigate and take swift action.
21+ Only — No Exceptions: By registering and using a 99kt account, you confirm that you are at least 21 years of age. Providing false age information is a serious violation of our Terms & Conditions and may result in permanent account closure, forfeiture of winnings, and referral to relevant authorities.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on the 99kt platform. It allows a player to voluntarily close their account for a defined period, removing all access to gambling and deposit features. If you feel that gambling has become difficult to control, self-exclusion is the right step to take.
Available Self-Exclusion Periods
- 6 Months — A medium-term break for players who need time to reassess their habits.
- 1 Year — A longer period recommended for players experiencing moderate problem gambling behaviour.
- 3 Years — An extended exclusion for players with serious concerns about their gambling.
- Permanent — Indefinite closure of the account with no option to return. This is irreversible.
What Happens During Self-Exclusion
- All access to your 99kt account is suspended immediately upon activation;
- Deposits and betting activity are blocked for the full duration of the exclusion period;
- All marketing communications — including promotional emails and SMS notifications — are stopped immediately;
- Any attempt to re-register a new 99kt account during the exclusion period will be blocked;
- Any balance remaining in the account at the time of exclusion will be returned to the player's registered payment method.
How to Request Self-Exclusion
Self-exclusion can be activated directly from your account settings under Responsible Gaming > Self-Exclusion. Alternatively, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion period. Self-exclusion requests are processed within 24 hours, and in most cases take effect immediately.
Important: Self-exclusion cannot be reversed before the chosen period has expired. A permanent self-exclusion cannot be reversed under any circumstances. 99kt will not respond to requests to lift a self-exclusion early — this policy exists to protect you.
Deposit Limits
Deposit limits are one of the most effective and widely used responsible gaming tools on the 99kt platform. By setting a cap on how much you can deposit within a given period, you create a firm financial boundary that prevents impulsive over-spending — before it happens, not after.
Available Limit Periods
- Daily Limit — Resets every 24 hours from the time the limit was set.
- Weekly Limit — Resets every 7 days, providing a mid-range budget boundary.
- Monthly Limit — Resets on the same calendar date each month, ideal for players who manage their finances on a monthly basis.
How Limits Work
When you set a deposit limit, 99kt's system immediately enforces it on your account. If you attempt a deposit that would take your total above the set limit, the transaction will be declined. You can reduce your limit at any time, and the new lower limit takes effect immediately. If you wish to increase your limit, a mandatory 24-hour review period applies before the increase becomes active — giving you time to reconsider.
Deposit limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. You cannot bypass a limit by switching between payment providers.
Recommended Practice: Before you start playing, decide on a budget for the session, the week, or the month — and set a matching deposit limit in your account settings. Treat this limit the same way you would treat a budget for any other form of entertainment. Only gamble what you can genuinely afford to lose.
Time-Out Feature
Sometimes a player simply needs a break — not a permanent exit, but a structured pause. The 99kt time-out feature is designed exactly for this situation. It allows you to suspend your account for a short, defined period while keeping your account open for when you return.
Time-Out Duration Options
- 24 Hours — A single-day cooling-off period.
- 48 Hours — A weekend break or post-session reset.
- 7 Days — A full week away from the platform.
- 30 Days — A month-long pause, bridging the gap between a short break and full self-exclusion.
What Happens During a Time-Out
- All betting, gaming, and deposit functions are suspended for the full duration;
- You will not receive any promotional marketing during the time-out period;
- The time-out cannot be reversed or cut short once activated — this is intentional;
- Your account data, balance, and settings remain intact and will be accessible when the time-out expires;
- Withdrawals of existing balances can still be requested during a time-out period.
To activate a time-out, go to your account dashboard, navigate to Settings > Responsible Gaming > Time-Out, and select your preferred duration. The suspension takes effect immediately. You can also request a time-out by contacting the 99kt support team directly.
Getting Help
If you believe that gambling is becoming a problem for you — or for someone close to you — please do not face it alone. Reaching out is the most important step you can take, and 99kt's support team is trained to handle responsible gaming concerns with sensitivity, discretion, and urgency.
Send your responsible gaming concerns to our dedicated support team. Use the subject line "Responsible Gaming Request" so your message is prioritised. Email: [email protected] — we respond within 24 hours, typically much sooner.
Log in to your 99kt account and use the live chat feature for real-time support. Live chat is available 7 days a week and is the fastest way to activate a time-out, request self-exclusion, or get immediate guidance on responsible gaming tools.
Our FAQ page contains detailed guidance on using every responsible gaming tool on 99kt. We also encourage players to read trusted third-party guides on problem gambling, available through international organisations dedicated to gambling harm reduction.
Sometimes the most important conversation is with a family member, friend, or community figure. If you are in Bangladesh and gambling is affecting your life, speaking openly with someone you trust — alongside using 99kt's built-in tools — can be transformative.
Confidential & Non-Judgmental: All responsible gaming communications with the 99kt support team are handled with complete confidentiality. Our agents will never judge you for raising a concern. We are on your side, and getting help early is always the right decision.
Responsible Gaming FAQs
Quick answers to the most common questions about responsible gaming at 99kt.
Enjoy the Game — Within Your Limits
99kt is built for players who value both entertainment and responsibility. Set your limits, stay in control, and explore everything the platform has to offer — from cricket betting to live casino games and slots.