99kt Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 99kt collects from Bangladeshi players, how we use and protect that data, who we may share it with, and what rights you hold over your own information. We are committed to transparency and to handling your data responsibly at every step.
What This Policy Covers
A plain-English overview of our key privacy commitments. The full legal text follows in the sections below — the summary does not replace it.
99kt collects only the personal data that is genuinely necessary to operate your account, process payments, verify your identity, and deliver a safe betting experience. We do not harvest data for its own sake.
All data transmitted between your browser or device and 99kt servers is protected by industry-standard SSL/TLS encryption. Sensitive data at rest is stored using encrypted formats to prevent unauthorised access.
You have the right to access, correct, or request deletion of the personal data 99kt holds about you. Submit a request at any time by contacting our support team and we will respond within 30 calendar days.
99kt does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with the specific service providers who help us deliver and improve the 99kt platform.
We use cookies and similar tracking technologies for session management, analytics, and personalisation. Our Cookies section explains each category of cookie in plain terms, including how to manage your preferences.
Our platform is designed for players in Bangladesh. Data processing practices reflect the realities of the local market, including support for bKash, Nagad, Rocket, and Upay payment data handling in compliance with applicable norms.
1. Our Commitment to Your Privacy
At 99kt, we understand that trust is the foundation of any relationship between a player and an online betting platform. When you register an account, make a deposit, or browse our games, you are sharing personal information with us — and we take that responsibility seriously. This Privacy Policy has been written in plain, accessible English to ensure that every player based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh can clearly understand how their data is handled.
We are committed to the following core privacy principles:
- Lawfulness: We collect and process personal data only when we have a lawful basis for doing so, such as contractual necessity, legal obligation, or your explicit consent.
- Purpose Limitation: Data collected for one stated purpose — such as processing a withdrawal — will not be repurposed for an unrelated objective without your knowledge.
- Data Minimisation: We collect the minimum amount of personal data required for each specific processing activity.
- Accuracy: We take reasonable steps to ensure that the personal data we hold is accurate and up to date.
- Storage Limitation: Personal data is retained only for as long as it is needed for the purpose for which it was collected, or as required by applicable law.
- Integrity and Confidentiality: We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.
Our Promise: 99kt will never use your personal data in ways that are not described in this Privacy Policy. If we ever need to process your data for a new purpose, we will update this Policy and notify you before doing so.
2. Data We Collect
The personal data 99kt collects falls into several distinct categories depending on how you interact with the platform. Below is a comprehensive breakdown of each category:
2.1 Identity & Registration Data
When you register a 99kt account, we collect the information needed to establish and verify your identity:
- Full legal name (as it appears on your NID or passport);
- Date of birth (to verify you are 21 years of age or older);
- Gender (optional, used for personalisation purposes only);
- Nationality and country of residence;
- Current residential address, including city, district, and postal code.
2.2 Contact Data
- Mobile phone number (used for OTP verification and account security);
- Email address (used for account notifications, promotional communications, and support correspondence).
2.3 Financial & Payment Data
To process deposits and withdrawals through Bangladeshi payment channels, we collect:
- Mobile wallet numbers (bKash, Nagad, Rocket, Upay) associated with your account;
- Bank account details where bank transfer is used;
- Card number (last 4 digits only), card type, and expiry date for Visa/Mastercard transactions — full card numbers are never stored on 99kt servers;
- Transaction history, deposit amounts, withdrawal amounts, and timestamps.
2.4 Identity Verification (KYC) Documents
- Scanned copy or photograph of your National Identity Card (NID), passport, or driving licence;
- Proof of address (utility bill, bank statement, or similar document dated within the last 3 months);
- Selfie or live photo for biometric identity confirmation, where required.
2.5 Usage & Behavioural Data
- Games played, wagers placed, bet amounts, results, and session durations;
- Sports markets browsed, odds viewed, and in-play events tracked;
- Promotions claimed and bonus funds used;
- Pages visited on the 99kt platform, click paths, and search queries entered within the site.
2.6 Technical & Device Data
- IP address and approximate geolocation derived from it;
- Device type, operating system, and browser version;
- Device identifier (where applicable for mobile app sessions);
- Session timestamps, login history, and failed login attempts.
2.7 Communications Data
- Records of your interactions with the 99kt customer support team, including live chat transcripts and emails;
- Feedback, complaints, and dispute correspondence submitted by you.
Special Categories: 99kt does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is strictly required for identity verification. If such data is inadvertently provided, it will not be processed for any purpose beyond the verification activity.
3. How We Collect Your Data
99kt collects personal data through the following channels:
3.1 Directly From You
The majority of personal data 99kt holds is provided directly by you during the following interactions:
- Completing the account registration form on the 99kt platform;
- Submitting KYC documents during identity verification;
- Making a deposit or withdrawal request using a Bangladeshi payment method;
- Contacting the support team via live chat, email, or any other communication channel;
- Participating in promotions, surveys, or tournaments offered by 99kt.
3.2 Automatically Through Your Use of the Platform
When you browse or use the 99kt website or mobile interface, we automatically collect technical and behavioural data through cookies, server logs, and analytics tools. This includes your IP address, device identifiers, session activity, and in-platform navigation patterns.
3.3 From Third-Party Service Providers
In some cases, 99kt may receive personal data about you from trusted third-party service providers, including:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status and wallet ownership;
- Identity verification partners conducting KYC and AML checks;
- Fraud detection services flagging suspicious account activity;
- Marketing analytics platforms providing aggregated audience insight data (no individually identifiable data).
4. How We Use Your Personal Data
99kt uses your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and closing your 99kt player account; providing access to all platform services; processing account settings changes. |
| Identity Verification | Confirming your age (21+) and identity in compliance with KYC requirements before enabling withdrawals or high-value betting activity. |
| Payment Processing | Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; reconciling transaction records; detecting and preventing payment fraud. |
| Platform Delivery | Providing you access to casino games, live dealer tables, sports betting markets, and all other 99kt services in a stable, personalised manner. |
| Customer Support | Responding to your queries, complaints, and dispute submissions; maintaining records of support interactions for quality assurance. |
| Security & Fraud Prevention | Monitoring account activity for signs of fraud, AML violations, bot usage, collusion, and unauthorised access; taking enforcement action where required. |
| Responsible Gaming | Monitoring betting patterns to identify signs of problem gambling; enforcing self-exclusion, deposit limits, and cooling-off periods you have set on your account. |
| Legal Compliance | Meeting obligations imposed by applicable law, court orders, regulatory directives, and financial reporting requirements. |
| Marketing & Promotions | Sending you relevant bonus offers, tournament notifications, and platform updates by email or SMS — only where you have not opted out of marketing communications. |
| Analytics & Improvement | Analysing aggregated usage data to understand how players interact with the platform and to improve game offerings, page layouts, and user experience. |
5. Legal Basis for Processing
Every data processing activity at 99kt is conducted on one or more of the following legal bases:
5.1 Contractual Necessity
The processing of your identity, contact, and payment data is necessary for 99kt to fulfil its contractual obligations to you as a registered player. Without this data, 99kt cannot create your account, process your deposits and withdrawals, or deliver the services you have signed up for.
5.2 Legal Obligation
Certain processing activities — including KYC identity verification, AML transaction monitoring, and retention of financial records — are required by applicable law and cannot be waived. Even if you request deletion of your data, we are obligated to retain specific records for the periods required by law.
5.3 Legitimate Interests
99kt processes certain data on the basis of legitimate interests, where such interests are not overridden by your fundamental privacy rights. Legitimate interest processing at 99kt includes fraud prevention, platform security monitoring, responsible gaming analysis, and general analytics used to improve the player experience.
5.4 Consent
Where 99kt relies on your consent — primarily for marketing communications and optional personalisation features — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before the withdrawal. To opt out of marketing communications, use the unsubscribe link in any 99kt email or contact the support team directly.
6. Sharing Your Personal Data
99kt does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:
6.1 Payment Service Providers
To process your deposits and withdrawals, 99kt shares the minimum necessary payment and identity data with our authorised payment processing partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers process your data solely for the purpose of executing and confirming financial transactions and are contractually prohibited from using your data for any other purpose.
6.2 Identity Verification Partners
99kt works with third-party KYC and identity verification services to validate the documents you submit during the verification process. These partners receive only the documents necessary for verification and are bound by strict data processing agreements.
6.3 Game Technology Providers
The casino games and live dealer titles available on 99kt are supplied by certified third-party studios including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive pseudonymous session data (such as a player identifier and wager amounts) to deliver game content and calculate outcomes. No additional personally identifying information is shared with game providers beyond what is technically required to authenticate your game session.
6.4 Law Enforcement and Regulatory Authorities
99kt may disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are required to do so by law, court order, or legal process. We will notify you of such disclosures where we are legally permitted to do so.
6.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the 99kt business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material change to this Privacy Policy that results from it.
International Transfers: Some of our third-party service providers — including certain game studios and analytics platforms — may be located outside Bangladesh. Where personal data is transferred internationally, 99kt ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with applicable privacy standards.
7. Cookies & Tracking Technologies
99kt uses cookies and similar tracking technologies when you access the platform via a web browser. Cookies are small text files stored on your device that help us deliver a functional, personalised, and secure experience.
7.1 Categories of Cookies We Use
| Category | Purpose |
|---|---|
| Strictly Necessary | Essential for the basic operation of the 99kt platform. These include session authentication cookies, load-balancing cookies, and security tokens. These cannot be disabled without breaking core platform functionality. |
| Functional | Used to remember your preferences — such as your language settings, preferred game categories, and responsible gaming limits — so that you do not need to re-enter them on each visit. |
| Analytics | Used to understand how players navigate the 99kt platform in aggregate. Analytics data helps us identify which pages and features are most used and where improvements can be made. No individually identifiable data is shared with analytics providers. |
| Marketing | Used (with your consent) to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. You can opt out of marketing cookies at any time without affecting your ability to use the 99kt platform. |
7.2 Managing Cookies
You can manage or disable cookies at any time through your browser settings. Instructions for the most popular browsers are available directly from their official support pages. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain features of the 99kt platform. Disabling functional or analytics cookies will not prevent you from accessing the core gaming and betting services.
8. Data Retention
99kt retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Retained for the duration of your active account plus 5 years following account closure, to meet legal and financial reporting obligations. |
| KYC Documents | Retained for a minimum of 5 years from the date of submission, as required by applicable AML and identity verification regulations. |
| Financial Transaction Records | Retained for a minimum of 5 years from the date of each transaction for financial audit and legal compliance purposes. |
| Betting & Gaming History | Retained for the duration of your active account plus 2 years following closure, unless a longer period is required by applicable regulation. |
| Customer Support Records | Retained for 3 years from the date of each interaction for quality assurance and dispute resolution purposes. |
| Marketing Consent Records | Retained for the duration of your registration plus 2 years, to demonstrate compliance with consent-based marketing rules. |
| Technical & Device Data (Logs) | Retained for up to 12 months from the date of collection for security monitoring and fraud investigation purposes. |
When personal data reaches the end of its applicable retention period and there is no overriding legal obligation to retain it, 99kt securely deletes or anonymises the data so that it can no longer be associated with any individual.
9. Security Measures
Protecting your personal data from unauthorised access, disclosure, or loss is a core operational priority at 99kt. We implement the following technical and organisational security measures:
9.1 Encryption
All data transmitted between your device and 99kt servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive data fields stored in our databases — including payment account identifiers and KYC document references — are encrypted at rest using industry-standard algorithms.
9.2 Access Controls
Access to personal data within 99kt's internal systems is strictly controlled on a need-to-know basis. Staff members are granted access only to the data required for their specific role. All internal data access is logged and subject to regular audit.
9.3 Two-Factor Authentication
99kt offers and strongly encourages two-factor authentication (2FA) via one-time password (OTP) sent to your registered mobile number for all account login events. This additional layer of security significantly reduces the risk of unauthorised account access.
9.4 Fraud Monitoring
Automated fraud detection systems continuously monitor account activity, payment patterns, and login behaviour for anomalies that may indicate account compromise, bot activity, or financial fraud. Suspicious activity triggers an immediate review and, where necessary, temporary account restriction pending investigation.
9.5 Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights, 99kt will notify affected players without undue delay, providing a clear explanation of what data was involved, what steps we have taken in response, and what actions — if any — you should take to protect yourself.
Your Role in Security: Keeping your 99kt account secure is a shared responsibility. Always use a strong, unique password for your 99kt account. Never share your login credentials or OTP codes with anyone — including anyone claiming to be a 99kt staff member. If you believe your account has been compromised, contact 99kt support immediately at [email protected].
10. Your Privacy Rights
As a 99kt player, you hold a number of important rights over the personal data we hold about you. These rights are described below. To exercise any of these rights, contact the 99kt support team and we will respond within 30 calendar days.
10.1 Right of Access
You have the right to request a copy of the personal data 99kt holds about you. We will provide this in a commonly used, machine-readable format where technically feasible.
10.2 Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For certain data fields (such as your registered mobile number or email address), you may be able to update this information directly from your account dashboard.
10.3 Right to Erasure
You have the right to request that 99kt delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other legal basis applies. Please note that this right is subject to overriding legal obligations; 99kt is required by law to retain certain records (such as KYC documents and financial transaction data) for minimum statutory periods regardless of an erasure request.
10.4 Right to Restrict Processing
In certain circumstances, you have the right to request that 99kt restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests and that objection is under review.
10.5 Right to Data Portability
Where 99kt processes your personal data by automated means on the basis of your consent or contractual necessity, you have the right to receive that data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another controller where technically feasible.
10.6 Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you exercise this right, 99kt will cease sending you marketing communications immediately. To opt out, use the unsubscribe link in any 99kt email, adjust your notification preferences in your account settings, or contact the support team.
10.7 Right to Withdraw Consent
Where 99kt relies on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
How to Exercise Your Rights: Contact the 99kt support team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request". Include your registered name and account number. We will verify your identity before processing the request and respond within 30 calendar days.
11. Minors and Age Restriction
The 99kt platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. Age verification is required during account registration and may be requested at any subsequent point.
If a parent, guardian, or responsible adult believes that a person under the age of 21 has registered a 99kt account or submitted personal data to the platform, we ask that you contact us immediately at [email protected]. Upon confirmation, 99kt will promptly close the underage account, void all associated activity, and securely delete the personal data of the minor in question.
21+ Only: By registering a 99kt account, you confirm that you are at least 21 years of age and that all personal data you have submitted belongs to you as an adult. Providing false age information is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any funds held in the account.
12. Changes to This Privacy Policy
99kt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When a material change is made, we will notify registered players by email to their registered address and/or by displaying a prominent notice on the 99kt platform prior to the change taking effect.
The effective date at the top of this page indicates when the current version of the Privacy Policy was last updated. We encourage you to review this page periodically so that you remain informed of how 99kt handles your personal data. Your continued use of the 99kt platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms.
If you disagree with any material change to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to the statutory retention obligations described in Section 8.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99kt handles your personal data, please reach out to our dedicated support team. We are committed to resolving privacy-related queries promptly and transparently.
Send your privacy-related queries to our support team. We aim to respond to all privacy requests within 30 calendar days of receipt.
Log in to your 99kt account and use the live chat feature to speak with a support agent in real time. Live chat is available 7 days a week and is the fastest way to resolve urgent privacy concerns.
When contacting us about a privacy rights request, please include your registered name, account number, and a clear description of your request. This helps us verify your identity and process your request efficiently.
Play With Confidence at 99kt
Your privacy is protected every step of the way. Explore the full 99kt platform — from cricket betting to live casino games — knowing that your personal data is handled with care, transparency, and security.